酒店回复投诉信范文英文1
i bought a washing machine last week from you. the washing machine did work sucessfully in past days. but the machine made very big noise from you please arrange people to check this machine and solve the noise problem? or whatelse other methods will you have?i hope this problem can be solved very well within 3 days after i sent this email to you. Otherwise i will return this washing machine for a refund.大致说一下第一段，就是你上文写的第二段，商家是否可以派人来修好洗衣机？或者商家是否有别的解决办法？第三段，买家希望在发出邮件后3天内解决该问题，否则要求退货。
酒店回复投诉信范文英文2
投诉信回复范文如下： 尊敬的客人： 您好！很感谢您对我们酒店的服务提出意见，我代表我们酒店向您道歉。
对于我们员工的失误，我们感到很抱歉，我们一定会加强对员工的管理。 我们企业坚信一个道理就是“100-1=0”。
她有两个含义：一是酒店出售的产品由多种服务项目购成，每项服务产品如客房、餐饮、娱乐等都代表着一个整体的酒店形象，如果其中任何一项产品出了质量问题，损害的不仅是这项产品的声誉，而是整个酒店的名声，故100-1=0。 二是客人入住酒店消费，其消费项目由多种服务项目购成，顾客对服务项目的任何一项不满意，他们的满意度不会因此按减法递减，而是全面否定，因为他不可能体验所有的服务项目。
在他看来，他体验的那个项目就代表了所有项目的服务质量。在市场竞争日趋激烈的条件下，他不会当“回头客”，再消费这家酒店提供的服务，对这家酒店来说，它的服务收益便等于零。
所以从根本上说，服务质量是酒店的生命。 它告诉我们，对顾客而言，服务质量只有好坏之分，不存在较好较差的比较等级。
好就是全部，不好就是零。服务不是零零散散的行动，而是一个系统的工程。
挑剔的顾客，会因为系统中一个“点”的问题，而对整个系统的其他部分予以否定。 这其实不是顾客的非理性，而恰恰就是“顾客理性”。
在顾客理性面前，任何抱怨都是无用的。服务，就必须要追求顾客满意。
对此，我们酒店对 “满意”的诠释是：没有投诉，并不等于满意；没有不满意，也不等于满意；真正的满意是让顾客感动，是让顾客的积极情感发酵、膨胀，不由自主地想对别人讲述自己的被感动状态。只有这样的“满意”，才是真正的“满意情感”。
我们会设立服务质量管理组织结构。作为服务质量体系的组织保证，建立内容全面、科学合理、控制严密的服务质量控制系统，通过一定的制度、规章、方法、程序等，使酒店质量管理活动系统化、标准化、制度化，把酒店各质量活动纳入统一的质量管理系统中。
我们将对各服务项目的日常管理和服务环节明确质量标准，制定工作规范和工作程序，使员工服务行为有章可循。对酒店各岗位、各环节的服务过程进行如实记录，仔细分析研究，按照质量管理要求进行改进，使之合理化，并以文字和图表的形式确定下来，形成服务程序。
同时，我们还将制订服务质量检查程序和控制标准，建立质量信息反馈系统，收集分析服务不符合标准的原因，提出和实施改进措施。 感谢您对我们酒点的服务提出的意见，我们以后决不会出这类的问题了，我们会以最优质的服务来回抱给顾客。
我们翘首以待，期待着您对我酒店的宝贵意见，希望在新的一年里我们能够“不断地创造新服务，围绕宾客创造价值，与宾客一同成长发展！” 祝您们事事顺心！ xx酒店 20xx年xx月xx日 扩展资料 处理顾客的投诉原则 第一，不能与顾客争执。我们的目的是为了倾听事实，进而寻求解决之道。
争论只会妨碍我们聆听顾客的观点，不利于缓和顾客的不良情绪。 第二，尊重顾客的感觉。
顾客进行了投诉，说明我们有什么地方肯定做的不对或者不好。我们尽量认同顾客的感觉，这种默许的方式有助于缓和顾客的烦躁和不满。
为我们下一步圆满的处理好问题打下良好的感情基础。 第三，处理的时间越早，效果越好。
服务失误发生后，应该在第一时间处理，时间越长，顾客的伤害就越大，顾客的忠诚度就会受到严重的考验。
酒店回复投诉信范文英文3
Dear Sir/Madam,
This is Melissa from Jiangsu. I bought 10 pairs of shoes from your online store on the 29th of April ,they are 99Yuan in I got them on the 1st of May. Five pairs of pink shoes are good. But five pairs of apricot shoes with quality lose colour and we can not wear them. So I suggest you can improve the production process and change them for us and you should bear the freight.
Looking forward to your reply.
Best regards,
Melissa
酒店回复投诉信范文英文4
1、本人于X月X日入住一晚，酒店位置在市中心，交通方便。酒店与大厦住户同出入，让我找了一段时间。我入住的是圆床房，位于大厦顶楼，视野开阔。属于公寓式酒店，适合家庭出游。设施有点陈旧，卫生尚可。
酒店回复：尊客您好，非常感谢您愿意花宝贵的时间给四海一家酒店点评，您的满意是我们的追求，您的建议我们会积极改进，欢迎您再次光临，祝您生活愉快！
2、房间大、出行方便，设施有点陈旧
酒店回复：尊客您好，感谢您的点评，也感谢您给我们提出宝贵的意见，我们设施设备已经在更换中，欢迎您再次光临，祝您生活愉快！
3、酒店位于市中心，步行街街附近，到步行街大约几分钟，就是大门不太好找，找了一圈才找到，原来门口有牌子的，现在被取消了，建议酒店再加块牌子！
酒店回复：尊客您好，感谢您的点评，由于我们酒店的特殊性，第一次过来是有点不好找，对此向您表示歉意，希望您能理解，也感谢您给我们提出宝贵的意见，我们已经在积极想办法解决这个问题，欢迎您再次光临，祝您生活愉快！
[酒店评语及酒店回复]
酒店回复投诉信范文英文5
Auguest 14th,.
Dear Mr. John ,
I'm one of your I'm now writing and behave of the resident 's association to complain about your making disterb others' normal lifes.
Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the example ,you often turned on the music very loudly till every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good words though some residents have talked to you about the noise you made your behavior has no improvement.
A harmony community's life needs every resident's course you are no hope you can realise and stop your improper behavior as soon as you do something to improve the present situation,we will have no other choice but to take legal action.
Your's sincerely
LinYue
酒店回复投诉信范文英文6
Dear Sir,I checked in your hotel on （日期）. During my staying there, something made me feel uncomfortable:1. When I checking in, the receptionist complained that I didn'tmake a reservation. But, is it neccessary to make reservation for each time? the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too service for guest room was too slow, and their staff was in a bad service a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.署名。
酒店回复投诉信范文英文7
投诉信&回复信投诉信写作基本套路：Dear 首段：表明写作意图以及与收信人的相关性；中间段：写明原因，提出具体方案，并且希望得到解决；结尾段：希望得到回复，并且表示感谢投诉信写作模板：Dear Sir or Madam: I am very happy that „„， but it is a pity to inform you that„„Generally speaking/I must explain the main reason for my disappointment. Firstly„„. Secondly，„„. Last but not least，„„These problems have affected my normal life, to remedy this situation/address these problems, I suggest making the following changes. Before I take any further actions, I do hope you will take this matter into consideration seriously. I am looking forward to hearing from you soon. Yours sincerely, Li Ming 投诉信写作可用句型：※We would like to draw your attention to something you have obviously failed to notice.※There are some problems with„that I wish to bring to attention.※I am writing to express my concern/dissatisfaction/disappointment about※To remedy/rectify the matter/situation, I suggest making the following changes. ※To improve the situation/solve the problem, it is advisable for you to take the following measures.※I hope that it will review its management system, with the view to providing better service to the public. 模拟题1:Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use “Li Ming”instead. Do not write the address. Sample:Dear Manager, I am writing to express my disappointment aboutthe quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera's operation for only two hours. These problems have affected my normal life. Therefore, I wish to exchange it for another camera or declare a refund. Before I take any further actions, I do hope you will take this matter into consideration seriously. I am looking forward to hearing from you soon. Yours sincerely, Li Ming。
酒店回复投诉信范文英文8
Note: for this part, you can wte a complaint letter in a few minutes according to the following situation: you are in sun Appliance bought an air conditioner and installed it the other day, but you found that the fan was too much noise when the machine was running. You asked the store to send a representative to check. You should wte at least a few words but no than words.
Don't si yo own name at the end of the letter. Use Li Ming instead. You don't need to wte yo address.
December, dear Sir or Madam, I'm wting to complain The quality of an air conditioner I bought fm solar electc company is not good. To be frank, I always like this air conditioner fm one of yo chain stores on December 4 (seal number at first, the machine worked well, but ten days later, there was a pblem that bothered me: the noise fm the fan was so loud that I couldn't sleep well at night. What's worse, the heating didn't work well, and this machine be to leak recently.
Its poor quality almost destyed my previous impression of yo pducts. I stngly suggest sending a repairman to my house to repair it immediately. I don't know if you can't find out the exact cse of the pblem as soon as possible, I'm afraid I will ask for a full refund or a new air conditioner.
If you have any questions, please feel free to contact me, looking forward to yo sincere reply, Li Ming.
中文翻译：
说明：对于这一部分，您可以根据以下情况在几分钟内写一封投诉信：您在Sun Appliance购买了一台空调，前几天安装了它，但是你发现风扇在机器运转时发出了太大噪音你要求商店派一个代表来你应该写至少几个字但不超过字不要在信末尾签自己名字用李明代替你不需要写地址xx月，亲爱先生或女士，我写信是为了投诉我从太阳电器公司购买一台空调质量不好。坦率地说，我一直都很喜欢xx月4，我从你们一家连锁店买了这台空调（序列号一开始机器运转良好，但十天后，有一个毛病困扰着我，那就是风扇发出噪音太大，以至于我晚上睡不好觉，更糟是，暖气不好用，这台机器最近开始漏水。它劣质几乎毁了我以前对你们产品印象。
我强烈建议立即派一个修理工来我家修理我不知道如果你不能尽快找出问题确切原因，恐怕我会要求全额退款或换一台新空调。如果您有任何问题，请随时与我联系，期待您真诚回复，李明。
酒店回复投诉信范文英文9
8,
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
酒店回复投诉信范文英文10
Dear Mar: I bught a digital camera in yo store last month. The bad thing is that the camera has some pblems, which makes me very sad. So I ask you to give me a new one or retn it.
I hope you can give me a reply like you can Li Hua XX XX.
中文翻译：
亲爱经理：我带来了上个月你们店里有一台数码相机，坏是相机出了一些问题，让我很难过，所以我要求你给我新或者退货，希望你能像你一样给我一个答复可以李华XX XX。
酒店回复投诉信范文英文11
写投诉信应本着真实的原则,如实的反映情况。那么投诉信的格式是什么呢?下面让我们来学习一下吧!
Dear ______,
①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).
⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
英文投诉信范文
(Letters of Complaint)
【英文投诉信范文一】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12,
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
【英文投诉信范文二】
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15,
General Computer Corporation
Engineering Department
. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
酒店回复投诉信范文英文12
英语投诉信怎么写
假如你是李华，上周从一网店购买了一个（网络）路由器，使用过程中发现有网络经常掉线，WIFI信号不稳定等问题，为此你给网店的售后客服写一封信，要求更换产品或全额退款。
注意：1. 词数为100左右；
2. 可适当增加细节，以使行文连贯。
参考词汇：路由器router 服务器server 掉线lose connection to 稳定的stable
[谋篇布局]
应用文的实际用途决定了其语言要简洁明了。主要有三个原则，即proper（恰当）、 precise（精确）和polite（礼貌）。具体要求体现为：需开门见山，文章一开始就要表明意图；行文逻辑清晰、目标明确；语气要恰如其分，注意语言的正式和礼貌，遵循交际原则。
高考书面表达多以日常生活场景为基础。在扩充细节的时候，同学们要结合平时的生活积累，在符合常识的基础上，充分发挥想象力。
投诉信作为英语文体的一种，目的是解决问题，比如消费利益受损、正常生活和工作受到干扰等。内容可包括：说明投诉的原因并表达遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果；提出批评及处理意见，要求对方采取措施。此外，语气注意要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能人身攻击。
[常用表达]
开头常用句式
I am writing to you to complain about ...
I am writing to express my dissatisfaction/disappointment/concern about ...
I am writing to inform you that I am dissatisfied with ...
I feel sorry to trouble you but I am afraid that I have to make a complaint about ...
I wish to draw your attention to the problem/fault ...
I regret to inform that ...
结尾段常用句式
I will appreciate it very much if you could ...
I look forward to your dealing with these problems without delay.
I hope you will consider my suggestions and improve the situation as best as you can.
We hope that you will consider this matter seriously and make an effort to prevent the recurrence of this kind.
I hope you can give me a satisfying reply and deal with this matter reasonably.
I must have you fully understand that without a satisfying solution， I will reserve my right to take legal action.
其他常用句式
The reason for my dissatisfaction lies/consists in ...
Under these circumstances， I find it difficult to ...
For one thing ...， for another ...
Therefore， I hope to change for another ... or declare a refund.
I received such poor service that I felt I should bring it to your attention.
习作一
Dear Sir or Madam，
I am writing to you to complain about the router which I bought last week from the internet.
I found some problems during I use it. First， I can’t find the servers when I looking through the news. Second， it was often losed connection to the servers if I was finding some informations from the internet. It caused big problems to my work and daily life. The most serious doubt is the WIFI doesn’t stable. Sometimes it lose connection to the server in a second. After a while， it come to be fine.
Because of the problems， I require to full require or change a new one. If you can change a new one， it will be the most wonderful way to solve these problems.
I’m looking forward to hearing from you.
Yours sincerely，
Li Hua
这是一篇中低档习作，得分18。其优点是：
酒店回复投诉信范文英文13
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution。。.., if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
下面的是谢绝信
dear whoever,
thank you so much for inviting me to your dancing party, i would love to join you but i don't think I can. I was just informed that i have some other （具体的事）.
i'm terribly sorry, and i hope you can forgive my absence.
and I hope you will truly enjoy the party.
with love/regards
XXX
